Coronavirus: the precautions we’re taking to protect you

The Eye Place delivers the highest standard of eyecare to our customers. With the coronavirus (COVID-19) pandemic now affecting areas of Australia, we’ve taken further actions to protect our staff and customers from the virus.
Good hygiene and safety practices have always been integral to the way we operate. However our staff are taking extra measures in store as well as before, during and after appointments to reduce risks.
We’re still open and offering the same quality eye exams, level of care and fabulous eyewear to improve your eye health. We’ve just restructured the way we operate to reduce risks to your wellbeing.

We’re taking precautions to protect you against COVID-19

The Eye Place team is taking proactive steps to limit any risk of the spread of coronavirus, including:
  • We are regularly disinfecting all surfaces that people come into contact with throughout the day. This includes equipment, chairs, door handles and counters, etc.
  • We conduct our eye exams in a private room behind a closed door and are practicing social distancing as much as possible.
  • We have removed magazines and other items in the waiting room that patients might share and that could spread infection.
  • Should a staff member present any signs of respiratory issues or cold-like symptoms, we will ask them to stay at home rather than risk having them come to work.
  • We’re providing sanitiser in our store to help reduce the risk of spreading the virus during the process of trying on and purchasing our eyewear.
  • Our team will ask you, upon your arrival, if you do have any cough, fever or cold symptoms or have recently traveled outside of Australia. If so, we will ask you to reschedule your appointment. Even if your symptoms are just signs of a common cold, it is vital that we protect other customers and reduce risks of the disease spreading.

Steps you can take to protect yourself against COVID-19

The overall risk of coronavirus remains low in Australia and in Singleton in particular. However, it is important that we all take measures now to reduce the risk of it spreading. By following the World Health Organisation’s recommended precautions, we can together protect ourselves, our families and loved ones. And we can also reduce the risk to those who are vulnerable within our community. This includes elderly people and individuals with chronic medical conditions.
The best measures include:
  • If you have symptoms of fever, coughing, a sore throat or other flu-like symptoms, we urge you to reschedule your appointment before you arrive. We also ask that you reschedule if you have travelled outside of Australia within the past 30 days and have not undergone a 14-day isolation period.
  • We encourage everyone to practice social distancing at home. Wash your hands frequently and properly, and avoid touching your eyes or face throughout the day with unwashed hands.
  • Cover your cough or sneeze with a tissue and throw it into the bin immediately. Or use your bent elbow if you don’t have a tissue handy.
  • Use hand sanitiser throughout the day and clean and disinfect surfaces and objects thoroughly.
  • We encourage you to stay informed of the situation. Follow the advice given from your healthcare provider, public health authority and employer to protect yourself from COVID-19.
Whilst these are difficult times for all, we can get through this by practicing the recommended precautions. Let’s also actively support one another as a community.
We thank you for continuing to trust us to help you see your best and look your best.
Feel free to contact us if you have any further questions.
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Coronavirus, Coronavirus: the precautions we’re taking to protect you, The Eye Place