COVID-19, COVID-19; Keeping an eye out for you, The Eye Place

Keeping an eye out for you

Our response to COVID-19

Recent government and health updates on the coronavirus pandemic have issued notice to businesses that they must appropriately respond to new safety and health measures to help flatten the curve in Australia.

In response to this, you will notice some changes happening at The Eye Place. These changes are being made in line with guidelines from the Optometry Association of Australia (OAA), who are in direct contact with the Federal Government.

The advice received on Friday 27 March from The Department of Health was:

“… we recommend that optometrists use their clinical judgement to determine if appointments can be postponed without undue risk to patient health or wellbeing and that they should begin working within that framework for now.”

Your well-being and eye health remain our focus.  To ensure we are looking out for our patients and staff during this time, we’ve adjusted our original services and appointment structure. We ask that all people who plan to make an appointment and/or come to our store read and respect these changes.

Changes to occur at The Eye Place during COVID-19

Last week, we announced that our store in Singleton would be operating at reduced hours. These reduced hours will continue to remain the same until further notice. You will see these hours on our website, social media and further in this blog for your reference.

As advised by health and government officials, we will be further enforcing social distancing and personal hygiene, so we can ensure the health and safety of our staff and patients.

The following measures have been implemented as of Thursday 27 March:

  • There will be no more than four people permitted in the store at one time.
  • The door into our building will be closed. When you arrive, we ask that you knock on the window and we will open the door. This will prevent people walking into the store without an appointment and limit the risk of having too many people in the store at any one time.
  • We ask that where possible you come alone to your appointment to reduce the number of people in the store at any given time.
  • Everyone who enters the store will need to wear disposable gloves. These will be provided on a table just outside the shop entry. We ask that you wear these until you leave and that you throw them out in the bin on the footpath. Adam and Sam will also be wearing gloves and will be replacing them for each appointment.
  • Appointments will be made for collecting glasses & contact lenses.
  • Our team will be undertaking a full sanitising clean of all surfaces and glasses between each appointment.

Putting your safety first

The optometry health of our patients remains just as important to our team during this time as any other. That is why we are still dedicated to providing the best optometry service under these new conditions.

However, before making an appointment we advise that you assess the severity of your health situation, so you don’t put yourself or others at risk during this time. This includes both your eye-health and your general health.

We ask that everyone uses their own judgement as to whether they should come into the store or if they are able to wait until the COVID-19 situation has eased. Under these new circumstances, we have a few remote services available, which are discussed further below. We urge you to use these remote alternatives where necessary.

To help make the decision to come into our store, here are few situations that we understand can’t be put on hold and would need urgent attention:

  • Any pain in your eyes (for e.g. a foreign body injury, ingrown eyelashes, Glaucoma sufferers, eye infections, &/or contact lens related red eyes).
  • If you notice a sudden change to your vision – this may be an indication of something that is pathological and needs to be treated quickly.
  • You cannot see clearly with your current prescription.

Remote services on offer

As the coronavirus situation changes, our team have been doing their best to provide alternatives to our usual in-store services.

Thanks to the incredible nature of technology and the work of Australian delivery operations, we can still provide many of the essentials without you having to leave the comfort of your home.

For example, some of the services we can offer remotely include:

  • Re-ordering contact lenses – these can be posted directly to you. You can still collect from the store, but we advise postal delivery during this time.
  • Re-ordering parts or full sets of glasses that you have previously purchased from us.
  • Determining if a script can be re-issued for drops – using apps like FaceTime to do quick consultations.

As we learn more about the needs of our patients during this time, we will be looking to further adapt and make changes to our remote services. Our aim is to ensure you have the support you need with your eye-health even during these testing times.

You may also notice that Tania, a familiar face at The Eye Place, is not present in the shop.

 Due to previous health issues, the risk to both her health and that of patients is heightened. For that reason, she will not be working at The Eye Place until further notice.

We understand these are unprecedented and unpredictable times, which is why we will be doing our best to keep you in the loop. All updates will be posted on our social media accounts and on our website.

Our appointments are following social distancing measures with 1.5-hour intervals designed to minimise the number of people in store at any one time.
If you have any questions for our team, please do not hesitate to get in contact via or give us a call on (02) 6571 1121.

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COVID-19, COVID-19; Keeping an eye out for you, The Eye Place